Professional Fees
NOTES
Billing Policy:
Under 16 years Medicare cardholders and DVA cardholders will be bulk billed.
Other concession cardholders might be bulk billed at the doctor's discretion.
Medicare Rebate:
The amount Medicare reimburses for the consultation.
Medicare cardholders who has a bank account linked with Medicare account can get the rebate within 3 business days,OR with a eftpos/Debit card they can get a instant rebate.
Patient without a medicare account or eftpos/Debit card will be given a receipt for claim online themselves.
Out-of-Pocket Costs (Gap)
The difference between the full practice fee and the Medicare rebate.
Clinic policy
CONTINUITY OF CARE AND DOCTOR OF YOUR CHOICE
CONTINUITY OF CARE AND DOCTOR OF YOUR CHOICE
CONTINUITY OF CARE AND DOCTOR OF YOUR CHOICE
We endeavor to help you see the doctor of your choice. Communication between doctor and patient is improved when a good relationship exists between both parties. If it is not always possible to see the same doctor, our system of recording notes ensures continuity of care.
WAITING TIME
CONTINUITY OF CARE AND DOCTOR OF YOUR CHOICE
CONTINUITY OF CARE AND DOCTOR OF YOUR CHOICE
We have several measures to streamline the waiting room and improve patient flow. Please advise the type of appointment you need when booking, or if the Doctor or Nurse has advised you to get something done at your next appointment. Please remind reception on arrival.
STERILISATION
CONTINUITY OF CARE AND DOCTOR OF YOUR CHOICE
STERILISATION
All reusable instruments used for procedures are sterilised in an autoclave under high temperature and pressure to meet Australian Safety Standards. Disposable equipment is used to ensure patient safety.
AFTER HOURS
TELEPHONE CALLS
STERILISATION
If you require medical attention after hours, please call 13 74 25. For emergencies, dial 000 or attend the closest hospital to you.
TELEPHONE CALLS
TELEPHONE CALLS
TELEPHONE CALLS
Doctors can take phone calls when time permits. If they are busy or involved with another patient, they may elect to call you back. The nurse can help determine urgency, but most problems are best dealt with in a consultation.
PROCEDURES
TELEPHONE CALLS
TELEPHONE CALLS
Our doctors can perform many minor surgical procedures, including removal of moles or skin lesions, treatment of simple fractures, cryotherapy, nebuliser use, pap smears, and resuscitation. Please inform the receptionist if you require a longer appointment for a procedure.
INVESTIGATIONS
PATIENT RECALL FOR PREVENTATIVE CARE
PATIENT TEST RESULTS
We can perform ECGs, lung function testing, blood sugar testing, pregnancy tests, and hearing tests. We arrange external services for blood collection, X-rays, CT scans, ultrasound, mammograms, and endoscopy tests.
PATIENT TEST RESULTS
PATIENT RECALL FOR PREVENTATIVE CARE
PATIENT TEST RESULTS
Patients must return for a consultation to obtain test results, preferably with the doctor who ordered them. If results are abnormal or require urgent attention, we will contact you. Please ensure we have your current phone number and address when booking or settling your account.
PATIENT RECALL FOR PREVENTATIVE CARE
PATIENT RECALL FOR PREVENTATIVE CARE
PATIENT RECALL FOR PREVENTATIVE CARE
We have a Reminder/Recall System for follow-up of preventive activities such as skin checks, cholesterol checks, Pap smears, and more. If you do not wish to be included, please inform your doctor or nurse.
REFERRALS
CHRONIC DISEASE PREVENTION
PATIENT RECALL FOR PREVENTATIVE CARE
Referrals to specialists are made during consultations and are valid for one year. Please book an appointment before your referral expires.
PRESCRIPTIONS
CHRONIC DISEASE PREVENTION
CHRONIC DISEASE PREVENTION
Prescriptions are written during consultations. For repeat prescriptions, please make an appointment to see a doctor.
CHRONIC DISEASE PREVENTION
CHRONIC DISEASE PREVENTION
CHRONIC DISEASE PREVENTION
We are committed to preventing chronic diseases. We encourage patients to use the services of our practice nurses and doctors to assess modifiable lifestyle factors.
HEALTH ASSESSMENTS
TRANSFER OF MEDICAL RECORDS
TRANSFER OF MEDICAL RECORDS
We recommend yearly health assessments for patients over 75 and detailed health checks for those aged 45-49. Home assessments can be arranged.
TRANSFER OF MEDICAL RECORDS
TRANSFER OF MEDICAL RECORDS
TRANSFER OF MEDICAL RECORDS
We provide a summary of your medical records free of charge, but a fee may apply for preparing full records.
DISABILITIES
TRANSFER OF MEDICAL RECORDS
BILLING POLICY
We cater to people with special needs and disabilities. Please ask our staff for assistance if needed.
BILLING POLICY
MEDICAL INFORMATION & PRIVACY
BILLING POLICY
Please refer above.
MEDICAL INFORMATION & PRIVACY
MEDICAL INFORMATION & PRIVACY
MEDICAL INFORMATION & PRIVACY
We use the BEST PRACTICE software to securely manage medical records, and we comply with Australian Federal Privacy Laws and Standards.
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